CAHPS Survey Reminder
Posted by PHN Communications | Feb 18, 2026 | Star Central
Each year, a random sample of Medicare Advantage plan members are asked to complete the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey.
Why? To determine their level of satisfaction with services received from health care professionals and their health plan. Survey results help us identify key success drivers and areas for improvement, which increases member satisfaction.
Key survey points
- Governed by CMS and NCQA
- Distributed February to June
- Core set of questions completed by mail, phone or online
- Survey results released July to October
Provider Resources
Getting familiar with the survey questions can help improve your patients’ in-office experiences.
For a summary of best practices to consider, read our article “CAHPS Survey Spotlights Patient Experience.”
For a more in-depth look at the survey questions and notes on meeting the measures’ intents, review the CAHPS® measures section in the UnitedHealthcare® Quality Reference Guide.
Further training is available in the Patient Experience Self-Paced Course and in other resources available at uhcprovider.com/cahpshos.
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